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03/15/2008 00:00

Streaming media plans restructured

Our streaming media plans have been restructured. When MEDIASERVE began, we catered to churches, and the bulk of our streaming customers were churches streaming only occasionally during the week. As we've grown, we've had Christian radio stations and Christian internet radio stations sign up, and many are broadcasting 24/7, using way more than the 20 gigabytes of monthly bandwidth alloted under the original $8.95 streaming media plans. As a result, it has become inpossible to adequately track and manage streaming overusage.

So, we've restructured our streaming plans, and are now pricing by available bandwidth per publishing point, in 512 kbps increments.

For now, customers in good standing, who are not using over 20 gigabytes of bandwidth per month will have their streaming plans grandfathered, as long as they remain under 20GB monthly usage, until such time as we decide to require all customers to conform to the new streaming plans. (This will not happen until we roll out flash streaming sometime in Fall 2008.

Customers using over 20GB on any streaming plan will have to move to the new pricing plan, for all streaming plans on their account.

Customers who have streaming service suspended for an invoice 30 days overdue will have to re-order service under the new plans.

As a reminder, our original plans provided 2 gigabytes of storage (on-demand only), and 20 gigabytes of actual monthly usage. Additional storage was available for $1.00 per gigabyte per month. When we moved to our new billing system, we dropped the extra storage charges temporarily, until we decided how to restructure our streaming plans. Additional storage charges will resume now, based on the storage currently assigned to your on-demand streaming plan.

As we audit publishing points which are using over 20GB bandwidth per month, we will estimate the level at which their publishing point should be charged, change the plan, and notify the customer. The customer can then choose to move to a lower or high bandwidth plan as desired.

The new plan information is available on our streaming and bandwidth level pages.

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