Knowledgebase

You are here: Home > Knowledgebase > Customer service

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

Articles

Can I change my account information?
Changing your account details is easy: 1. Log in to your account. 2. Click the "Update Your...
Views: 3127

How do I cancel service?
In order to cancel service with us, we need to verify that you are the owner of the services...
Views: 3199

How do I change the responsible party listed on my account?
Every MEDIASERVE account is in the name of a specific individual with a unique email address. To...
Views: 1473

How do I upgrade or add options to my service?
Web hosting, streaming and newsletter marketing plans have various options and/or upgrades...
Views: 1978

Should I host my website and/or media with MEDIASERVE.com?
This is a good question, and the answer may vary from person to person, as we all have our own...
Views: 2267

What do I do if I've forgotten my account login or password?
Every MEDIASERVE account is identified by a unique email address, and protected with a password....
Views: 828

What is the best way for multiple staff members to receive emails and request support?
For us to provide timely support, it is important that support tickets that are submitted through...
Views: 1348