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For us to provide timely support, it is important that support tickets that are submitted through our site, or emailed to us, be properly associated with your account. Additionally, you may wish to have certain emails from us sent to different, or multiple, staff members. Luckily, both objectives are easily met by creating additional contacts on your account. To do this, follow these steps: 1. Log in to your account at http://www.mediaserve.com/clientarea.php 2. Click the "Edit your account info" link in the Customer menu on the left side of the page. 3. Click the "Add New Contact" link. 4. Fill out the contact details, and check the types of emails the new contact should receive from us. This is a great way to have invoice notifications sent to your treasurer, while having technical emails such as hosting instructions sent to your technical staff. It will also allow tickets submitted from your staff members to be properly associated with your account, so that we have easy access to your account details when providing support to any of your contacts.
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