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For us to provide timely support, it is important that support tickets that are submitted through our site, or emailed to us, be properly associated with your account.
Additionally, you may wish to have certain emails from us sent to different, or multiple, staff members.
Luckily, both objectives are easily met by creating additional contacts on your account.
To do this, follow these steps:
1. Log in to your account here.
2. Click the "Update Your Account Details" link under "Account Manager" on the left side of the page.
3. Click the "Add New Contact" link above your account details.
4. Fill out the contact details, and check the types of emails the new contact should receive from us.
This is a great way to have invoice notifications sent to your treasurer, while having technical emails such as hosting instructions sent to your technical staff. It will also allow tickets submitted from your staff members to be properly associated with your account, so that we have easy access to your account details when providing support to any of your contacts.
You can also allow your account contacts to log in to your account, and specify which areas of your account they can access.
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